[Solved] Playio Casino experiences?

write @Susana or @spielo I'm sure they can help you. I would be interested to know how you got from 100 to 5000. Tell me and did you play with or without a bonus?

@abgefahren

I sent you a message, please check your email account as we don't have a PM function active here yet.

Susana

Thanks, I answered you, I don't know what they want

I requested a payout of 500 there and it was immediately in my account. I don't know if it's the height for you or the fact that I had verified myself first. I think Susana will find out, she always has good contacts.

I have @abgefahren already sent a message. Unfortunately, he violated bonus terms and conditions by using Bonus Buy on various games even though he was still playing with bonus credit. Among other things, in the game where he won a lot. The casino might have turned a blind eye, but in this case his winnings were canceled and his deposit amount of 100 euros was refunded.

There's nothing else I can do, just say, people read the rules or play without a bonus.

Thank you Susana for your mediation, I spoke to the chat again today. They stick to their decision, although I was pretty sure that I was already out of the bonus sales.

As I found out, support sent you the proof, so it should be clear that unfortunately it was your fault. Many casinos give some leeway if it happened after sales or if it is clear that it was not intentional. With a bonus buy, however, intent can always be proven, as no player accidentally clicks on the feature and then even more randomly pays 200 or more for a spin.

That's why we're leaving the issue alone, don't make the same mistake again in the future and they've refunded your basic amount.

Played again, put 500 in and played a bit of Pragmatic Play, unfortunately I lost, but then I cashed out 200, which was next on my wallet. I've gotten into the habit of only playing with crypto, it's simply a better choice.